Return and Exchange Policy: The return period is within 4 days from the date of receiving the order and must be accompanied by the original invoice. The product must not have been used in any way. The return or exchange request will be rejected for any product that has been changed or modified. Women's bags or evening bags are not exchangeable or returnable. Customers cannot return products sold during the sale period, only the right to exchange is preserved. The product exchange period is within 7 days from the date of receiving the order. You can exchange the product purchased from SMS Shoes store within 7 days of receiving the order, provided certain conditions are met, including that the product has not been worn or used. Please ensure the product is in a resellable condition, in its original packaging with tags, and accompanied by the purchase invoice.
Return Policy: In special cases, if the return of the order amount is approved after shipping, the shipping fees and return fees will be deducted from the paid amount. If a return request is submitted, 7% of the order value will be deducted if payment was made via Tamara or Tabi, and the amount will be transferred after 7 working days. If payment was made via Visa, MasterCard, Apple Pay, or Mada, 4% of the order value will be deducted.
Are delivery fees refundable or not? Shipping and delivery costs are non-refundable unless the products received are defective or damaged. If shipping was free, the shipping fees become payable by the customer, equivalent to two shipping bills in case of exchange or return. In case of exchange or return, the shipping cost equivalent to two shipping bills (60 SAR) will be deducted, based on the shipping company’s rate chosen (even if shipping was free). Cash on delivery fees are non-refundable.
If I am not satisfied with my order, can I get a refund? If there is a defect in the product (but please note that we thoroughly inspect and photograph each piece before shipping), in other cases, we apologize for the exchange or return. However, if a manufacturing defect is found at the same time you receive the order and not days after, you can exchange the same item or another model of the same value after we receive and verify the returned product. If the customer delays more than 7 days in receiving their shipment or if delivery is impossible due to reasons attributable to the customer, the shipping company will return the shipment to the sender, and we will request shipping fees again from the customer to resend the order. Returned shipments from SMS store due to customer delay will be stored for no more than 30 days; if the return shipment does not arrive within this period, it will be destroyed.
If a broken shipment arrives from the shipping company, the store must be notified within 12 hours at most from receiving the shipment. Compensation for the broken product will be provided either with another product or with the broken item replaced by the shipping company. After 12 hours from receipt, compensation requests will not be accepted.
To contact us, you can send an email to:
[email protected] or via WhatsApp at: 00966545954103
